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All uniformed officers who deal
with the public will wear name
badges and carry an Identity
Card.
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Personal and business information
disclosed to us will be kept
confidential.
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Clearance of consignments will be
withheld only after explaining the
reasons for the same and
will give you full opportunity to explain before passing any final order.
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Assesses in the small scale sector
will be visited only with proper
authority from senior officers.
-
Your tax compliance record will be
recognized and security/surety will
not be insisted upon.
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Passengers can walk through customs
expecting courtesy, fairness and
consideration.
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Baggage of international passengers
will be opened only after explaining
the reasons and in
their presence.
-
We will help in repacking baggage
if we have made you unpack them.
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We will explain the reasons if we
need to search you and offer our own
search before it.
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Investigations and penalty
proceedings will be initiated only
after senior officers of the
Department are satisfied that prima facie evidence exists.
The investigating officer will ---
- explain the legal provisions and
your rights and obligations.
- seek confirmatory information by
personal contact.
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No seized document will be withheld
beyond 60 days except where they are
to be relied upon
in departmental proceedings.
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We will provide full information
about appeal procedures and the
authorities with whom
appeals can be filled.
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We will continually consult all
commercial interests while reviewing
our policies and provide
timely publicity of all changes in the law or procedures.
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Every possible assistance will be
rendered by the Public Relations
Officer in the Divisional
Office/Commissionerate Office/Custom
House (the name and telephone
number of the Public
Relations Officer will be prominently displayed at such offices by
providing all relevant
information and details of procedures as may be required.
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Our performance will be measured
against these standards and
independent surveys of
clients' perception and assessment of our performance and the results will
be publicized
through the media.
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We shall acknowledge declarations,
intimations, applications, returns
and all communications
on the spot and in any case within 7 days of their receipt.
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Respond
to all communication within 15
working days of its receipt.
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Settle
any disputes relating to
declarations or assessments within
10 working days of receipt
of your written or oral explanation.
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Refund
amounts due to you within 48 hours
of the export of the goods in case
of electronic
declarations and 15 days in case of paper declarations.
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Release,
where your declaration relating to
any consignment is complete and
consignment is
complete and correct --
-in case of exports, within 8 hours
of filling an electronic declaration
or within 24 hours of filing
a paper declaration.
-in case of imports, within 24
hours of filling an electronic
declaration or within 72 hours of
filing a paper declaration.
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Complete excise registration
formalities within 48 hours of
receiving your application.
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Return to you the input duty
documents on which MODVAT credit has
been availed of within 7
days of your submission.
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Complete examination and clearance
of your export consignment at your
factory premises, whenever you seek
such a facility, within 8 hours of
receiving intimation.
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Give you 15 days advance intimation
before we undertake audit of your
records.
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In case of likely or inevitable
delay in decision making or when an
issue is disputed, we shall
promptly communicate the reasons
on our own initiative.
